Civility: Conversations to Inspire and Promote a More Civil Workplace

Civility: Conversations to Inspire and Promote a More Civil Workplace

Type: Article
Expiration Date: 11/01/2018
Location: Online


Contact Hours

Overview

Given the stressful healthcare workplace, it’s no wonder nurses and other healthcare professionals sometimes fall short of communicating in respectful, considerate ways. Nonetheless, safe patient care

hinges on our ability to cope with stress effectively, manage our emotions, and communicate respectfully. Interactions among employees can affect their ability to do their jobs, their loyalty to the organization, and most important, the delivery of safe, high-quality patient care.

Key Learning Outcomes

  
  1. Identify components of a healthy workplace.
  2. Discuss how to prepare for a challenging conversation.
  3. Describe models for conducting a challenging conversation.

Presented By

  

Cynthia M. Clark, PhD, RN, ANEF, FAAN

Cynthia M. Clark, PhD, RN, ANEF, FAAN is a nurse consultant with ATI Nursing Education and professor emeritus at Boise State University in Boise, Idaho.

Pricing Information

  

Disclaimers

  

The planners of this CNE activity have disclosed no relevant financial relationships with any commercial companies pertaining to this activity. The instructor has disclosed that she receives royalties from the sale of her book related to this topic.

Price: $20.00
Quantity:

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