Given the stressful healthcare workplace, it’s no wonder nurses and other healthcare professionals sometimes fall short of communicating in respectful, considerate ways. Nonetheless, safe patient care
hinges on our ability to cope with stress effectively, manage our emotions, and communicate respectfully. Interactions among employees can affect their ability to do their jobs, their loyalty to the organization, and most important, the delivery of safe, high-quality patient care.
Key Learning Outcomes
Cynthia M. Clark, PhD, RN, ANEF, FAAN
Cynthia M. Clark, PhD, RN, ANEF, FAAN is a nurse consultant with ATI Nursing Education and professor emeritus at Boise State University in Boise, Idaho.
Regular – $20.00 ANA member – $15.00
Discounted price for ANA members appears after login.
Not an ANA member? Join today!
Click here to read our Refund Policy.
The planners of this CNE activity have disclosed no relevant financial relationships with any commercial companies pertaining to this activity. The instructor has disclosed that she receives royalties from the sale of her book related to this topic.
Return to Catalog
The ANA Products and Marketing Division has successfully achieved ISO 9001:2008 certification.
©2017 The American Nurses Association, Inc. All Rights Reserved.
American Nurses Association, 8515 Georgia Avenue, Suite 400, Silver Spring, MD 20910. - 1-866-826-8746. The ANA Enterprise comprises the American Nurses Association (ANA), the American Nurses Credentialing Center (ANCC), and the American Nurses Foundation.