Leading the Coordination of Care Bundle - Self-paced Online Course

Leading the Coordination of Care Bundle - Self-paced Online Course

Type: Bundle
Expiration Date: 11/01/2017
Location: Online

Contact Hour


This five-course bundle brought to you by ANA gives you the strategies you need to organize patient care activities and share information effectively among all of the participants involved in patient care to achieve safer and better outcomes. Each presented by well-known subject matter experts, this bundle includes these four highly rated courses:

Policy, Economics, and Technology in Achieving Care Continuity

Nurses are consistently pulled in a myriad of directions in a work environment that has more demands and a faster pace than ever before. Triple Aim measures and value-based care have made it imperative that nurses create a safe environment for patients across the care continuum. How can nurse leaders prepare and lead across the continuity of care for the best outcomes - for nurse engagement and patient health?

Leading the Care of Vulnerable & Marginalized Populations

This course will explore the interplay between vulnerability, health status, health care access and quality in relation to nursing’s social contract.

Interprofessional Teams: How to Build Lasting Partnerships Across the Organization

Learning how to build and leverage an interdisciplinary team that embraces a collaborative practice to improve the quality of care and patient outcomes. Learn how to develop and work on a highly functional interprofessional team. Leverage your colleagues, patients, families, caregivers, and communities with the goal of delivering the highest-quality care.

Developing Relationships with Patients and Families: A Recipe for Success

Consumer driven healthcare, patient access to medical information, and patient increased involvement in their own care all have created an even greater need for improving the relationship between patients and nurses. As patients and their families look to become more involved in patient care, this creates an increased burden on nurses to temper and communicate expectations, better understand patient needs, and to take more time to work more closely with those patients

How Nurses Can Use Data to Improve Quality of Care

The use of data to improve patient care and hospital efficiencies is becoming a must-have skill for nurse leaders. Understanding where to find the data, how to read it, and how to utilize it to improve decision-making and outcomes is critical to improving patient care, but it’s also a process many nurses have had little if any, exposure to.

Key Learning Outcomes

  • Describe individual, environmental, and societal factors influencing the health of vulnerable and marginalized populations.
  • Analyze the historical, social, cultural, political, and economic forces that influence vulnerability and marginalization.
  • Examine selected frameworks for understanding and guiding interdisciplinary care of vulnerable populations.
  • Identify skills needed for enhancing the care of diverse populations.
  • Discuss strategies for resolving health and healthcare disparities and improving the health of vulnerable and marginalized populations.
  • Understand leadership roles for RNs in healthcare in relation to care coordination and care transitions.
  • Learn the value and impact of the role of the RN in care coordination and care transitions.
  • Strategies for applying these ideas for nurse leaders Build and maintain interprofessional partnerships based on shared values and mutual respect.
  • Describe accurately other professionals' roles and how they complement your own in order to better collaborate with others and coordinate efforts.
  • Communicate effectively within an interprofessional team.
  • Improve team function and outcomes by leveraging team dynamics.
  • Translate strategies for fostering positive staff-patient relationships.
  • Develop a culture of service recovery to meet patient expectations.
  • Synthesize best practices in patient engagement in healthcare.

Presented By


Deanna Frings

Director, Learning and Professional Development, The Beryl Institute

Frings brings a unique combination of passion, dedication, and experience to her role with The Beryl Institute. She is responsible for shaping the learning strategy for The Beryl Institute, leading educational efforts and coordinating the design, scheduling, facilitation and delivery of educational programs. In her role, she has a widespread and broad impact on improving the patient experience. Frings began her career over 25 years ago as a respiratory therapist and has held a variety of roles including Manager of Cardiopulmonary Neurology Services, System Manager of Training and Development, Director of Organizational Development, and Director of Patient and Family Experience.

Susan M. Murphy, RN, BSN, MS

Chief Experience and Innovation Officer, Patient Experience and Engagement Program, The University of Chicago Medicine, Chicago, IL

Murphy is a qualified leader with expertise in hospital operations, patient experience, staff development and change management. She's had significant accomplishments in the areas of patient experience, operational efficiency, patient throughput, nursing recruitment and retention, staffing, dashboard reporting and the ANCC Magnet Journey. Her traits include being an innovative leader of culture change, inspiring teamwork across disciplines and a commitment to mission and vision.

Kim Pedersen

Administrative Director, Marianjoy Rehabilitation Hospital

Pedersen advocates for improving the patient and family experience and to support patients, families and the staff serving them. She wants to continue to be part of "the wave” and has worked to influence and change the face of healthcare.

Marilyn Haynes-Brokopp, MS, RN-BC

Clinical associate professor and director

Center for Professional Development and Outreach

University of Wisconsin-Madison School of Nursing

A professional nurse since 1980 and a nurse educator since 1995, Haynes-Brokopp is an ANCC board-certified community and public health nurse. Her experience includes roles as a home health director, hospice director, quality improvement manager, interim director of the state of Oregon’s emergency medical services and a state of Utah risk management consultant. She served as the project manager and codeveloper for HRSA grants, leadership groups, and programs for the UW-Madison School of Nursing. Haynes-Brokopp also served as codeveloper of the 2020 Healthiest Wisconsin State Health Plan.

G. Rumay Alexander, EdD, RN, FAAN

Clinical professor and director, Office of Multicultural Affairs

University of North Carolina at Chapel Hill National League for Nursing board member

Alexander’s nursing career spans more than 21 years in the areas of public policy, advocacy, teaching, and health careers development with an emphasis on cultural diversity issues. At a national level, she has served on the AHA's Workforce Commission, the board of the American Organization of Nurse Executives, the National Quality Forum Nursing Care Performance Measures' Steering Committee, as chairwoman of the AONE Diversity Council, and as a member of the AHA's Leadership Circle of Eliminating Racial and Ethnic Disparities in Health Care. She frequently speaks to groups across the country on the issues of the health care workforce, diversity, and strategic planning.

Dr. Beth Ann Swan

Dr. Beth Ann Swan is Professor and former Dean at the Jefferson College of Nursing and Senior Fellow in the Jefferson College of Population Health at Thomas Jefferson University. Dr. Swan is a Fellow of the American Academy of Nursing. She is past president of the American Academy of Ambulatory Care Nursing and a 2007-2010 Robert Wood Johnson Executive Nurse Fellow. Dr. Swan was a member of the Veterans Health Administration Choice Act Blue Ribbon Panel and was a member of the Josiah Macy Jr. Foundation Planning Committee for Preparing Registered Nurses for New Roles in Primary Care. Dr. Swan has published and presented nationally and internationally on topics related to ambulatory care, care coordination and transition management, and technology applications for education and practice. She is Co-Editor of the text, Care Coordination and Transition Management Core Curriculum. Dr. Swan was funded by the Agency for Healthcare Research and Quality (AHRQ) and HRSA’s Bureau of Health Professions. She co-authored a book, Evidence-based Nursing Care Guidelines: Medical-Surgical Interventions and the book received a 2008 American Journal of Nursing (AJN) Book of the Year Award. In 2009, Dr. Swan received the Nightingale Award of Pennsylvania for Excellence in Nursing Research. Dr. Swan is the author of the November 2012 Health Affairs' Narrative Matters Feature, A Nurse Learns Firsthand That You May Fend For Yourself After A Hospital Stay.

Dr. Rebecca C. Lee

Dr. Rebecca C. Lee currently serves as an Associate Professor of Nursing in the University of Cincinnati College of Nursing where she teaches courses in the RN-BSN, BSN, and PhD programs. She holds advanced certification in Community/Public Health Nursing as well as Advanced Transcultural Nursing, applying these skills both in the classroom and community settings through her ongoing teaching, practice, and service. In August 2015, Dr. Lee began an appointment as the Director of the Institute for Clinical Inquiry at the University of Cincinnati Medical Center. In that role, she mentors patient care services staff in completion of clinical ladder projects as part of professional development.

Dr. Lee’s long-term research goals are to promote the health of vulnerable populations through the development of strengths-based, culturally congruent interventions that support resilience, health and well-being during transition experiences such as homelessness. Her other areas of research interest include facilitating cultural competence and cultural humility through interprofessional education and the influence of social networks on health and illness behaviors.

Joyce Sensmeier

An internationally recognized speaker and author of multiple book chapters, articles and white papers, Joyce was recognized in 2010 as a fellow with the American Academy of Nursing, a credential held by 2,000 nursing leaders throughout the world. She is co-founder and ex-officio chair of the Alliance for Nursing Informatics, a global collaboration of thirty distinct nursing informatics groups that represents a unified voice for nursing informatics professionals.

Pricing Information

Price: $199.00

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