Connecting the Dots on Engagement

Connecting the Dots on Engagement

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Engagement Tip

Connecting the Dots on Engagement

By Margarita Baggett, MSN, RN
NKC Consultant and Educator

The Journey to Magnet Excellence® calls for creating a platform to engage nurses at all levels of the organization in understanding the benefits of the Magnet Recognition Program® and the role of the professional nurse.

The platform can describe who you are and your vision for the future. Start by profiling the nurses in your organization with respect to the following information:

  • Number of nurses.
  • Number of advanced practice nurses.
  • Percentage of direct care nurses with advanced degrees and certifications in their specialties.
  • Percentage of nurses who belong to professional organizations.
  • Percentage of nurses who are men/women.

Next, ensure that nurses at all levels understand their accountability in terms of lifelong learning, decision making, peer review, and the unique role of the professional nurse in advocating for the concerns, hopes, and dreams of our patients.

Recognize that clinical excellence has no finish line, and consider the following nine strategies in achieving and sustaining a Magnet® practice environment

  • Recruit and retain nurse leaders who share the belief that excellence has no finish line.
    • Must have a can-do attitude.
    • Understand that change is gradual.
    • Will stay the course.
  • Create a vision statement for nursing that aligns with that of the organization and the Magnet Recognition Program.
  • Develop a strategic plan for your journey that aligns with the hospital-wide plan.
  • Create structures and processes to distribute the vision statement and the strategic plan.
  • Develop dashboards (both organization-wide and at the department or unit level) to measure results.
  • Implement these four best practices to improve patient satisfaction:
    • Hourly rounds.
    • Nurse-to-nurse handoff at the bedside.
    • Daily interprofessional rounds at the bedside.
    • Discharge follow-up calls.
  • Engage physicians and clinicians in developing a mature culture of performance improvement.
  • Hardwire a common purpose among leadership, physicians, nurses, and staff to achieve organizational goals.
  • Seek innovations in patient care, care delivery models, and the practice environment. This is the hallmark of organizations that are leading the way toward quality and cost-efficient care.

This article was originally published in August 2014.

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